Privacy Policy

Introduction

Aztec Spray Systems ("we," "our," or "us") is committed to protecting your personal information. We operate in Calgary and across Southern Alberta, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at aztecspraysystems.ca or contact us for a quote or service.

By using our website or services, you consent to the practices described in this policy. This policy complies with Alberta's Personal Information Protection Act (PIPA) and Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We only collect information that is necessary to provide our insulation services or to respond to your inquiries. This may include:

• Contact Information: Your name, phone number, and email address when you request a quote or contact us.
• Property Information: Your service address, home size, and details about your insulation needs.
• Communication Records: Notes from phone calls, emails, or web form submissions.
• Website Usage Data: Pages visited, time on site, browser type, and referring URLs — collected automatically through cookies and analytics tools.
• Device Information: IP address, device type, and operating system for security and analytics purposes.

How We Use Your Information

We use the information we collect to:

• Respond to quote requests and schedule on-site assessments.
• Provide and improve our spray foam insulation services.
• Send you relevant follow-up communications about your project.
• Share information about promotions, seasonal offers, or rebate programs — only with your consent.
• Comply with legal obligations and resolve any disputes.
• Analyze website traffic to improve user experience.

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

Cookies & Website Tracking

Our website uses cookies — small text files stored on your device — to understand how visitors use our site and to improve our online advertising. Specifically, we may use:

• Analytics Cookies (e.g., Google Analytics) to measure traffic and visitor behavior.
• Advertising Cookies (e.g., Meta Pixel / Facebook) to track the effectiveness of our ads and serve relevant content to people who have visited our site.
• Functional Cookies to remember your preferences across sessions.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some features of our website.

Sharing Your Information

We do not sell your personal information. We may share it only in the following circumstances:

• Service Providers: Trusted third parties who help us operate our business (e.g., email platforms, CRM tools, scheduling software), bound by confidentiality agreements.
• Advertising Platforms: Anonymized or aggregated data shared with platforms such as Meta (Facebook/Instagram) and Google for ad targeting — never your personal details directly.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may transfer to the new owner under the same protections.

Data Retention

We retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Customer records related to completed projects are typically retained for seven (7) years for accounting and warranty purposes. You may request deletion of your data at any time (see Your Rights below).

Your Rights

Under Alberta's PIPA and Canadian privacy law, you have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for marketing communications at any time.
• Request deletion of your personal information, subject to legal retention requirements.
• File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

How We Protect Your Information

We take reasonable physical, administrative, and technical measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers.

While we work hard to protect your information, no method of transmission over the internet is 100% secure. If you have concerns about data security, please contact us directly.

Third-Party Links

Our website may contain links to third-party websites (such as government rebate portals or partner sites). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.